FAQ

Here are the answers to the most common questions we get asked.  If you don’t find the answer to what you are looking for then please call us or send us a message at our Contact Us Page Here and we will be happy to help you 🙂

You are not required to as you can check out as a guest, but creating an account with Noni Hair Co. is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.

You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal’s encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.

All payments are processed securely through PayPal’s encrypted payment page.  Which uses the latest and greatest in security technology!  A SSL certificate is used to secure the payment page and API endpoints. These certificates are using the SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate.  Which is as rock solid as you can get. 🙂

As of right now, we are only currently shipping to the U.S.A., Canada, the U.K., and Australia. However, we may be flexible and willing to ship to certain other countries. In the event you would like to order our products and live somewhere we have not specified as a designated shipping region, please email or call us and we might be able to work something out for you 🙂

Shipping is only $9.85 for USPS Priority Shipping. Tracking numbers are included with all shipments.  For international shipping the cost is $28.50.

You will normally get your package within 1 to 5 business days… Noni LUX orders may take longer depending inventory limitations. Other issues that arise with USPS delivery services, like bad weather, may also create a delay, but we cannot prevent those!

To receive a refund, all you would need to do is to email or call us to let us know you want to return your UNUSED, non-damaged hair. Once we receive it back in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will then refund your payment method that you used when you made your initial purchase.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can be printed out and put on a box/bag to ship back to us with.

To return or exchange any item, all you need to do is to email or call us to inform us that you want to return or exchange your UNUSED, non-damaged hair. Once we receive it in the mail from you and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will refund your payment method that you used when you bought it from us or ship you the items you want in exchange.

If there is a cost difference for the exchange, we will either refund you the difference or you will be required to pay the additional price if it costs more for the items you want to exchange. Orders will not be shipped to you until any additional costs are paid.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can be printed out and put on a box/bag to ship back to us with.

If you change your mind on a purchase or exchange, if it is before the products have been shipped out to you, please contact us by phone and/or email AS SOON AS POSSIBLE so we can cancel, refund, or void your order and/or payment. If we have already shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you we will refund your payment.

We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with.  We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.

All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and put on a box/bag to ship back to us with.

India,SE Asia and Russia

The Majority of Noni Hair Co’s Offerings are sourced from temples in South East Asia, where women go to donate their hair for spiritual and religious purposes. Indian hair is the most accessible and versatile hair available. Naturally fine to medium in thickness, this hair is normally dark in color yet is easily color-lifted to blonde and other, lighter hair tones. Indian Hair is widely used for extensions because it comes in so many different textures, from Straight to Wavy and Curly. Anti-frizz products are recommended in areas where humidity is high.

Chinese Hair is typically thick and straight. It is the ideal texture for those seeking a sleek look. Despite its natural texture, Chinese hair can be steam set or chemically processed and made available in curly, wavy, and straight styles. The same goes for many hair textures found in Southeast Asia. This hair is typically dark in color but can be customized and lightened to a blonde color. Noni Hair Co. Does not chemically process it’s Extensions unless noted.

Russian Hair is often used for extensions geared towards European/Caucasian Hair. This hair is often chosen for its natural light and blonde color. The texture tends to be soft and thin making it easy to mix with a variety of natural textures.

Brazilian, Peruvian and Malaysian Style Hair

Despite their popularity Brazilian, Peruvian and Malaysian Hair refers to ‘styles’ of hair and NOT the donor’s country of origin. These styles of hair were created by manufacturers to make their products sound more exotic. At Noni Hair Co., we use the names Brazilian, Peruvian and Malaysian to describe a hair texture/style.

Brazilian Style Hair is currently the most in-demand hair texture on the market for many reasons. Brazilian Hair is very versatile, thick and durable, yet soft and smooth to the touch. This hair tends to blend in well with most individual’s natural hair textures and does not require any special maintenance. It is available in curly, wavy, and straight styles and often holds curls longer than Indian Hair.

Peruvian Style Hair tends to be thicker and corse in texture than Brazilian and Malaysian Hair. This multi-purpose hair is soft and lightweight. Its qualities allow a highly manageable and feathery, natural, luxurious and voluminous look. It is available in curly, wavy, and straight styles and is very versatile in each style.

Malaysian Style Hair: is typically more dense, heavier and silkier than Indian Hair, it is great if you are you looking for a natural wavy or curly look. It is available in curly, wavy, and straight styles.

 

Lace closures are thin hairpieces made of lace which are only a few inches long and wide so that they lay flat on your head. Lace closures ensure that all of your hair is being protected while you color and blend the textures of your weave, allowing for endless coloring and hair dyeing without all of the problems and worries of color blending with your own natural hair.

The amount of bundles/hair packs necessary for a full head sew-in are solely variant upon the lengths of the bundles you are purchasing. Since each bundle is the exact same in weight, keep in mind that the longer the hair, the shorter the width of the weft. Here is our guide:

Hair 12” through 18” in length:

We recommend a minimum of 2 bundles/packs, though 2 should most often times cover your full head sew-in. We recommend 3 bundles if you are seeking a very full look.

Note: We also recommend one lace closure if you are wanting to cover up your own hair or in the event you are bald, balding, or thinning out in the front or top of your head.

Hair 20”+ in length:

We recommend a minimum of 3 bundles, though 3 bundles will most often times cover your full head sew-in. We recommend 4 to 5 bundles if you are seeking a very full look.

Note: We also recommend one lace closure if you are wanting to cover up your own hair or in the event you are bald, balding, or thinning out in the front or top of your head.

Each bundle/pack of hair weights a total of 100 grams/3.5 ounces.

Body Wave Virgin Hair Style:

Extensions 12” through 28” in length

Natural Straight Virgin Hair Style:

Extensions 12” through 26” in length

Island Curl Virgin Hair Style:

Extensions 12” through 24” in length

Yaki Relaxed Straight Virgin Hair Style:

Extensions 12” through 20” in length

Body Wave, Island Curl, & Natural Straight Lace Closures:

Closures 12” through 16” in length

Raw Virgin Hair is human hair taken directly from a multitude and variety of donors. The hair is chemically unprocessed and has not been permed, hard washed, bleached, and is free from any dyes.

We take a lot of pride in the fact that we only use Raw Remy Virgin Ponytail Human Hair. The advantage is that you are getting much more consistency with all of the hair strains because it is not a mix of multiple individuals’ hair, but rather the hair cut from a ponytail from a single human donor.

Regarded to be the finest quality of human hair, Raw Virgin Remy Ponytail Human Hair is collected in a way that leaves the hair’s cuticles unstripped and left completely intact. This process of collection preserves the hair cuticles and keeps the follicles going in only one single direction, allowing for the elimination of tangling issues normally found in low quality and non-Remy hair. This process also creates extensions that are extremely natural in appearance. Raw Virgin Remy Ponytail Hair is the most premium hair currently available on the market.

With proper care, Your Noni Hair Extensions should last several months to two years. Here are a few must-read read tips to help you along the way.

  1. Always brush your hair before going to bed.  Always use a wide tooth brush or detangling comb and gently brush the hair while holding it down with your other hand to prevent unnecessary tension and pulling.
  2. Before shampooing your hair, always detangle/brush/comb it.  Always wash your hair gently in a downward motion using your fingers.  Do not scrub or bunch hair together as this will cause the cuticles to open up and rub against each other which would then cause tangling.
  3. Always condition your hair with a moisturizing conditioner such as silicon mix.  This alone will make a huge difference.
  4. Every 4 times or so you wash your hair, add one tablespoon of apple cider vinegar to your shampoo and water mix.  Apple cider vinegar will clarify it, add shine, and remove build up from your hair.
  5. You can also condition wash your virgin hair, this means skipping the shampoo and using your conditioner just like you would your shampoo.
  6. If possible, be patient with your virgin hair weave and let it air dry after washing it.
  7. Apply a small amount of non-oil based hair polisher/finisher as required.
  8. Avoid alcohol based products for your hair as alcohol is very drying to hair.
  9. Moisturize your hair as needed with high quality leave in moisturizers and conditioners.
  10. Do not weigh down your hair by using too many products.